Terms & Conditions
At House of Good People we want to give our customers a good shopping experience. That is why we believe that our guidelines for online shopping should be fair, clear and transparent.
Below you will find a list of all our guidelines. The purchase of our products is regulated by the below standard sales conditions for consumer purchases of goods over the Internet.
If you can't find the information you're looking for - don't hesitate to contact us today!
1
The parties
The seller is House of Good People AS, Jacob Fayes vei 4, 0287 Oslo, helen@houseofgoodpeople.com, NO 824 462 372 VAT, and is hereinafter referred to as the seller/seller.
Buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
2
Prices and payment
All prices are stated in Norwegian kroner and include value added tax of 25% unless otherwise stated. The total amount for the order is shown before payment, and includes all expenses associated with the purchase (incl. shipping etc.). The customer is responsible for entering any discount codes.
You can easily choose between 3 payment solutions;
- Seesaw
- Pay by card
- Invoice (Klarna)
3
Product information
All goods are stated in NOK, and are sold as a whole. The total cost of the trade will appear at checkout before payment and will include all expenses and shipping costs. We use the most well-known payment solutions.
4
Shipping and delivery
Our goods are sent by Posten and Bring. For now, we only deliver to Norway (except Svalbard and Jan Mayen).
Shipping costs in Norway: NOK 150 with Bring home
Orders can be picked up at our office in Jacob Fayes vei 4, 0287 Oslo by appointment, at no extra cost. The time for collection must be agreed by e-mail in advance.
Email: helen@houseofgoodpeople.com
5
Terms of delivery
We send out goods twice a week, preferably on Mondays and Thursdays unless otherwise stated.
Orders must be registered by 09 on dispatch days to ensure that it is delivered to Posten/Bring on the same day.
Periodically, we may need a couple of extra working days to handle the orders.
Orders can be picked up at our office/online store by arrangement.
You will receive the tracking number in a separate email.
Once the package has been sent from us, it normally takes 1-3 working days to get the package to central, southern, western and eastern Norway.
If you live far north, you must calculate 3-4 working days.
If you have not received your goods within 10 days, it is good if you contact us.
The buyer is responsible for the correct name, address and mobile number being given when ordering.
Unclaimed packages are sent back to us. House of Good People AS reserves the right to invoice the customer for return shipping costs of up to NOK 250. The customer must pay new shipping if goods are to be sent again. We do not cover any financial losses the customer may have in this case.
If you order goods that we have run out of and we cannot obtain them within a short time, you will be notified by telephone or e-mail. Get in touch and we'll do our best to help you.
6
Return and right of withdrawal
Returns and right of withdrawal are in accordance with the Right of Cancellation Act. You have a 14-day right to return unused products from the date you receive your order.
Right of withdrawal form is sent by e-mail when your order is sent from us. In the event of an approved complaint/revocation of the purchase, settlement will be transferred to the specified account number. Delivery costs will not be refunded upon return.
The buyer pays return postage and is responsible for the goods being adequately packed to avoid damage in transport. Remember to mark the return with the sender and order number.
Alternatively, send us an email to helen@houseofgoodpeople.com
14-day satisfaction guarantee!
Contact us if you are not satisfied with the item,
then we will do our best to find a good solution.
7
Lack of product
The buyer's rights and deadline for complaints
If you have received the wrong item, or there is a fault with the item, we will send you new products at no extra cost. Please contact us by e-mail as soon as possible.
If there is a defect in the thing, the consumer must, within a reasonable time after he or she discovered or should have discovered it, notify the seller that he or she wants to invoke the defect (complaint). This deadline for advertising can never be shorter than two months from the time when the consumer discovered the defect.
Complaints must be made no later than two years after the consumer took possession of the item. If the thing or parts of it are intended to last significantly longer in normal use, the deadline for advertising is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller. Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of an equivalent item. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If there are special reasons for this, the price reduction can instead be set equal to the significance of the defect for the buyer.
8
Delay and non-delivery
The buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, terminate the agreement and /or demand compensation from the seller.
In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.
9
Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
10
Elevation
If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
11
Replacement
The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
12
Contact information
Organization number: 824 462 372
Email: helen@houseofgoodpeople.com
Postal address: Jacob Fayes vei 4, 0287 Oslo
We hope you will be satisfied with the goods!